Shipments and returns

Our Shipping Options

We send our parcels out on the same day as purchase if ordered before 3pm from our UK warehouse. Our shipping options for UK are:

1) FREE - Royal Mail 2nd Class Delivery - Usually take 2-3 working days to arrive

2) £12 - Royal Mail Special Next day delivery by 1pm

International delivery is by Royal Mail Air Mail and may take 1-3 weeks to arrive.

What if it doesn't arrive 

For our FREE UK delivery option and international delivery, the packages are not tracked or recorded. In the unlikely occasion that the package has been delayed or lost by the postal services please contact us and we will do our best to resolve any issues.

Returns

What products are excluded from your refund policy?

We are unable to offer an exchange or refund on piercing jewellery unless they are misdescribed or are faulty. For reasons of health and hygiene we are unable to exchange or refund the following products:

• Pierced earrings and other pierced body jewellery unless faulty.

THIS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS RELATING TO FAULTY OR MISDESCRIBED GOODS OR YOUR RIGHT TO CANCEL ORDERS UNDER THE CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS, FURTHER DETAILS OF WHICH ARE AVAILABLE FROM THE LOCAL TRADING STANDARD DEPARTMENT OR CITIZENS ADVICE BUREAU.